What is your guarantee policy?
All products are made to exacting standards from the highest quality materials and have been designed for years of trouble-free use and are backed by a 10-year guarantee on parts providing the necessary care is taken.
Can you assist with a quote?
Yes – whenever it suits you, let us set up a time for a consultation with yourself or a trusted decision maker on your behalf.
How do you quote?
A consultation on your needs – advised by our recommendations. Then precise measurements are made from 12 reference points per opening. We then cost estimate all contingencies for your consideration.
Do you charge for quotations and consultations?
No – in most instances this initial quote cost is absorbed by us but should travel and time be in excess of the norm and/or multiple consultations and further quotes be required, these will be billed for.
Can you estimate cost without measuring?
Yes, we can – chat to us about your requirements and supply us measurements for each opening. This will give you an idea of your spend as our products are an investment and therefore are not always a cheap and quick fix.
How do I place an order?
Contact your consultant with a signed confirmation of the quotation and your requirements. Then a 50% deposit will put your order into production. When production is complete and ready for installation, a further 40% is required. On completion of the installations and signoff, the remaining 10% seals the deal. These securities are put into place to protect both parties. And remember our products are custom designed and made to measure just for you.
Do you have a showroom I can visit?
Yes, we have showrooms at our premises in North Riding, Johannesburg and Brackenfell, Cape Town. Please set up an appointment so we can best attend to your requirements.
Can I see your product showcased anywhere?
We often participate in industry-related trade shows and décor exhibit shows. Watch our social media and news pages for any upcoming venues that we will be at.
I’m renovating/building can you still give me an estimate?
If you have plans and measurements for any openings that may need one of our products – we certainly can estimate your spend. But a final quotation on consultation and measurement of the final finish opening will be required for order placement.
How long will I wait for installation?
From ordering to fitting an estimated timeframe of 4-6weeks to fitment dates. Sometimes there may be a delay beyond our measure of control, such as transport strikes or extensive periods of no electricity – whilst we can continue to operate under such conditions we, unfortunately, can’t vouch for any of our suppliers who may be affected.
Irregular shaped opening and windows – can I still have shutters and flyscreens fitted?
Wooden shutters can be made to complement the form of your architecture. Aluminium shutter and flyscreen products will be manufactured to blend to the most aesthetically pleasing solution for the opening upon assessment.
Can I cover odd shaped windows with blinds?
Irregularly shaped windows can be intimidating to cover, however, there are many options for covering these non-standard window shapes with blinds, resulting in an aesthetically pleasing finish.
Do you have products for interior and exterior use?
Yes – our aluminium products have a dual purpose for both interior and exterior applications. Our wooden products are only for internal applications.